{"id":10,"date":"2026-10-25T18:34:39","date_gmt":"2026-10-25T14:34:39","guid":{"rendered":"https:\/\/nkgentrading.com\/?page_id=10"},"modified":"2026-10-25T19:04:33","modified_gmt":"2026-10-25T15:04:33","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/nkgentrading.com\/ar\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p>This policy applies to all orders placed on nkgentrading.com with NK Gen. Trading FZC LLC.<\/p>\n<h2>Returns and exchanges<\/h2>\n<ul>\n<li>Returns or exchanges are accepted only within <strong>7 days from the date of delivery<\/strong>.<\/li>\n<li>Material must be returned in its <strong>original packing, unused and in resalable condition<\/strong>.<\/li>\n<li>Customized items cannot be returned or exchanged.<\/li>\n<li>No claims will be accepted if the material has been used or consumed.<\/li>\n<li>Products with a specific manufacturer warranty are excluded from this policy and are covered by their own warranty terms.<\/li>\n<\/ul>\n<h2>Damaged or wrong items<\/h2>\n<p>Please check your order on delivery. If an item is damaged or not what you ordered, contact us within 48 hours of delivery with your order number and photos, and we will arrange a replacement or refund.<\/p>\n<h2>How to request a return<\/h2>\n<p>Contact us by phone, WhatsApp or email with your order number and the reason for the return. We will confirm whether the return is accepted and arrange collection or drop-off.<\/p>\n<h2>Refunds<\/h2>\n<ul>\n<li>Approved refunds are processed within 7\u201314 working days after we receive and inspect the returned items.<\/li>\n<li>Refunds are made only through the original method of payment. Cash on Delivery orders are refunded by bank transfer or store credit.<\/li>\n<li>Delivery charges are non-refundable unless the item was damaged, defective or incorrect.<\/li>\n<\/ul>\n<h2>Contact<\/h2>\n<p><strong>NK Gen. Trading FZC LLC<\/strong><br \/>Ajman, United Arab Emirates<br \/>Phone \/ WhatsApp: <a href=\"tel:+971547160842\">+971 54 716 0842<\/a><br \/>Phone: <a href=\"tel:+971541944007\">+971 54 194 4007<\/a><br \/>Email: <a href=\"mailto:sales@nkgentrading.com\">sales@nkgentrading.com<\/a><br \/>TRN: 105296436600003<\/p>","protected":false},"excerpt":{"rendered":"<p>This policy applies to all orders placed on nkgentrading.com with NK Gen. Trading FZC LLC. Returns and exchanges Returns or [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/nkgentrading.com\/ar\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nkgentrading.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nkgentrading.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nkgentrading.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nkgentrading.com\/ar\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":3,"href":"https:\/\/nkgentrading.com\/ar\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":45,"href":"https:\/\/nkgentrading.com\/ar\/wp-json\/wp\/v2\/pages\/10\/revisions\/45"}],"wp:attachment":[{"href":"https:\/\/nkgentrading.com\/ar\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}